Shipping policy

Shipping Policy

Thank you for shopping with Lunelle.

Order Processing
Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Estimated Delivery Times
Delivery times vary depending on the destination and shipping method. Estimated delivery times will be displayed at checkout where available.

Please note that delivery estimates do not include order processing time and may occasionally be affected by circumstances outside our control, such as carrier delays, customs processing or peak periods.

Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Tracking Your Order
When tracking is available, tracking information will be sent to the email address provided with your order.

Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information. If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us and we will assist you in checking its status.

International Orders
International orders may be subject to customs procedures, import duties or taxes depending on the destination. Any applicable charges will be handled in accordance with the rules of the destination country.

Contact Us
If you have any questions regarding your delivery, please contact us using the contact details provided on our website.